BRIGHT HORIZONS HOME HEALTH SERVICES, INC.

                     "Leading the Way to Quality Care at Home"

When you, your loved one or someone you know needs healthcare at home, please consider Bright Horizons Home Health Services, Inc.

It would be the best decision you've made for you, your family, and your physician.

                                                                  BHhomehealth.com

Bright Horizons Home Health is a State Licensed Medicare and Medi-Cal Certified Agency, organized to provide professional services to clients throughout Los Angeles and Orange Counties. Bright Horizons prides itself on a multi-cultural and well-qualified staff that allows the agency to operate effectively with diverse cultural groups. The agency is strongly committed to the use of the highest standards of professionalism and the most experienced personnel in the discharge of its duties to its clients. The agency recognizes that there is an ever-changing technological landscape in health care and is prepared to meet the challenges of the future in a managed care environment. We have the knowledge and commitment to provide the highest quality of patient care in a cost-effecive manner.

Our goal is to provide clients with a continuum of care, beginning with the transition from the health care facility to the home environment Our mission and philosophy is to ensure quality of home health care services and provide continuity of care in an effective and efficient manner in areas of identifiable need for the benefit of individuals, families, and society.

BRIGHT HORIZONS shows committment to Quality Customer Service by:

- Educating patients and caregivers on the services that will be provided to them
- Responding promptly to all complaints and taking the opportunity to improve our service as a result
- Understanding that our customers include the Patients, Family Members, Friends, Physicians, Referral Sources, Case Managers, Discharge Planners, Staff Members and Vendors
- Educating our Staff on principles of Professionalism

Our Ongoing Goal of Providing Quality Care is achieved by:

• Annual competency testing and training of nursers and certified home health aides
• Case Conference Meetings
  
• Full time committed staff members that extend to the field
  
• Quality Assurance and Performance Improvement Nurses that work closely with the staff to assure compliance is maintained